Customer Shipment
Receiving Instructions

Please read for all Rooftop Tent & Bulky Item Shipments
We want you get many years of enjoyment from your new SMRT Tent and this begins with you receiving your package in good condition!

We take great care in ensuring all our products leave our warehouse undamaged and ready for your adventures.

Unfortunately sometimes accidents can happen during transit, so it’s really important that you inspect the condition of your package when it arrives and before you sign for it.

In the unlikely event that your package is not in a suitable condition when it arrives, please do not accept it. Please contact us as soon as possible and we will work with the delivery service to get you sorted ASAP.

*This also applies to our other bulk items such as Awnings and Shower Kits.